My ten Mac-based colleagues and I have worked with Joshua for close to two years, and all of us feel privileged to have access to him. He brings a wealth of knowledge and experience to us, impeccable judgment, and his good spirit. His solutions are always elegant, his explanations and counsel are admirably clear, his rates modest, and his follow-up fastidious. —Neal, Cambridge, MA
I tried Mac Doctor on the basis of five-star reviews on the Web. Based on my experience, Joshua is worth all the stars he's been given. He really knows Apple products and how they can be integrated into an effective system. Unlike most computer service types, he can explain what he is recommending in ways comprehensible to unsophisticated users. His service is prompt and cost-effective. He is very pleasant to work with. I recommend him highly. —Phil, Cambridge, MA
The other 5-star reviews are not wrong. The Mac Doctor knows what he's doing. I had a pesky system software problem that was leading to a failed boot-up about 10% of the time. Disc Utility and TechTool Pro were failing to solve the problem. I dropped my laptop off. Two hours later Josh had run a suite of utility programs, identified and fixed the problem, and had the machine ready for pick-up. A true pro. Highly recommended. —Steedman, Cambridge, MA
Josh is the consummate professional—knowledgeable, courteous, friendly, fast, and affordable. It is as though his brain thinks like a Mac: user-friendly and easy to understand, as well as personable and quick. As nice as the folks at the Genius Bar are, in the end, they're (a) less convenient than Josh and (b) company folks, who are going to tell you you can't rescue things from your hard drive that Josh can, for instance. I would not hesitate to call him first for any Mac-related problems. —Josh, Somerville, MA
I can't say enough good things about Joshua and his work. The other reviews have said them over and over, anyway. When I smashed the screen on my MacBook Pro last week, a neighbor recommended Joshua, and I called him right away. He spent a great deal of time debating the "fix or replace" issue, and when I decided to fix it, he did the job quickly and well, letting me know what would happen and when. I've been using home computers since the mid-1970s, and I can honestly say I've never worked with a repair person more competent, professional, and to whom I was more willing to surrender my beloved laptop without fear that more problems would be created than fixed. —Jan, Cambridge
Joshua fit me into his schedule even though he was busy with other clients, and then took a lot of extra time to try to rescue my mac. Sadly my external hard drive had failed just before my internal, but since Joshua had my computer at the time of the second failure, all was not lost. In fact, nothing was lost! I was impressed with his communicativeness and willingness to do quite a bit of extra work after my problem turned out to be more complicated than I had realized. His rates were also reasonable. —Megan, Boston, MA
Great for a gal switching from a Mac to a PC. Stumbled across Mac Doctor on Craigslist and thought I'd give it a shot. I'm a recent convert from the PC world and needed some lessons and introduction to Mac. Joshua turned out to be exactly what I needed. First, he came to my house, which was very convenient. He set up a airport wireless network in no time, and then he transferred all my files from my PC laptop to my new MacBook. I was most impressed with how patient Joshua was with me. He's really a good teacher and very knowledgeable. I thought I had stumped him with one question because he said he didn't know how to do what I asked. However, after 30 seconds of looking on the Web he'd figured it out. I can't recommend him enough. The Mac Doctor cured my apprehension about converting to a Mac. Thanks Joshua! —Abie, Cambridge, MA
I cannot recommend Mac Doctor highly enough. Aside from being a very personable guy, he is tremendously skilled technically. He works efficiently without being careless, and my job, which required no ordering of parts, was done, and done well, within a day. The pricing is certainly fair, especially given the confidence one receives that the job has been done extremely well. I recommend Josh with the warmest possible enthusiasm. —Kevin, Cambridge, MA
Joshua provided fast, friendly & knowledgeable service. He accommodated my crazy schedule, billed me for less time than he actually spent, and still came up with a solution that saved me $$ even though it meant less revenue for him. He clearly had my own best interests at heart. I'll certainly be back if (ha ha—when) I have another computer failure. —Brad, Lexington, MA
Joshua came to my home within 24 hours of my phone call. As a techno phobe, he was reassuring, spoke in plain language about what the problems were and more importantly, was immediately available for some questions I had following his work. While he was here he identified issues that I had not realized were problematic and made many suggestions as to how my life with the computer might be easier. He is the best tech I have had. I can't say enough about him. —Claire, Cambridge, MA
If you have a Mac you need to contact "Doctor" Joshua. The quality of Joshua's work is outstanding, but the service is even better! I had a fan going out in a MacBook, and the good doctor fixed me quickly and at a very fair price. I had a bad fan, and now I'm a big fan. Thanks Joshua. —Doug, Cambridge, MA
Found Joshua on Dave's List, and his help has been excellent. He remains calm and explains things clearly. He returns phone calls quickly and answers even my dumbest questions cheerfully. Joshua is very efficient and so good at what he does I feel that, finally, after working with many computer helpers who claim they know Macs but don't really, I am getting my money's worth and more. And he is very pleasant and engaging to have around! He is the only Mac person that I have worked with that I would recommend to my friends. —Sarah, Arlington, MA
He figured out why I was having a problem with my computer, a problem that was missed by the IT person at my academic institution, and has helped me understand options on the new computer I acquired. Throughout all of these exchanges, Joshua has been responsive and remarkably patient. He makes it possible for this “student” to understand a problem or issue by providing clear instruction and genuine encouragement. —Vivian, Belmont, MA
There are not enough stars to rate the service I got from Joshua. Never once was there ever a question about his ability or knowledge. I'm so very happy that I found him. I loaded him up with questions, and he patiently answered every single one of them without getting frustrated or annoyed. Not only was the service great, but the communication was incredible. I couldn't recommend him highly enough to anyone. Absolutely the best money I've ever spent on a computer fix. —Stephen, Cambridge
Joshua was terrific. He is one of those rare business owners who actually answers the phone when you call. He was calm and sympathetic as I explained my problem and immediately went to work on it. I was on a tight deadline and had a huge project that needed to go out that night. Thanks to Joshua's expertise, I was able to make that happen. He explained to me in very simple terms the ins and outs of the software I was using; I'd spent days trying to figure it out, and Josh was able to do so within minutes. Most important, he was kind and courteous throughout the process, never losing his patience with a computer illiterate like me. —Jody, Dorchester
Joshua was an unbelievable help. Within an hour of sending an email, I received a phone call setting up a time to drop off the external hard drive that I was having problems with. The turnaround time was great, ready the day after I dropped it off. He was absolutely worth the hour drive from Needham, and I will not take my laptop to anyone else in the future. —Bobby, Needham, MA
Mac Doctor has prompt replies, clear communication skills, and patience, especially for those who are a little nervous about computers. There is no question that the Mac Doctor is “best of class” when it comes to helping people with their technology needs. —Ryan, Brookline, MA
Joshua is patient, thorough and extremely trustworthy. He also stands by his work. I recommend him highly. – Eric, Cambridge
Joshua is great while I can probably figure things out, it is so much faster to have him show me. He knows what are the best sites to get these questions answered. He was able to get my incapable items to communicate. I use him often for issues like kids related Mac, I tunes, ipods problems. —Cammie, Newton
Great. Always helpful. Very knowledgeable. Mac Doctor provides a wonderful combination of service and knowledge that is hard to find. If you have a Mac question or problem Josh at Mac Doctor can help. I urge anyone who needs a hand with a Mac to reach out to him! —Guenter, Somerville
He speaks to you in real-world language, help you to understand. Gives practical advice, and is really personable. —Sean, Boston
I recently moved from Cambridge to Seattle and am outfitting a new office, laboratory (I am a university professor), and home entertainment center. Although I am a scientist, I do not have the tech knowledge or patience to research the products I need and feel overwhelmed when I think about how much time I could waste. He is tremendous at finding deals & creative solutions. Even though I’m in Seattle, he remotely logs right into my computer and tends to all my support needs, avoiding the hassle for me to find a new techie here. —Katharine, Seattle, WA
Service with a smile. Joshua is calm, competent, helpful, and never makes you feel stupid for not knowing things! Fast service, quick responses. GREAT! —Joni, Cambridge, MA
Joshua was helpful in every way—he was accommodating, friendly, and professional. I’m completely satisfied with our transaction and would gladly use him. —Aaron, Boston, MA
I HIGHLY recommend his services. Joshua is resourceful, clever, very pleasant, earnest, and patient and genuinely loves what he does—helping people! I have to emphasize that through and through, Joshua was really attentive to my situation and concerns. Excellent customer service. —Milki, Somerville, MA
Excellent service and explanations of why’s and how’s. Joshua came to our office and fixed our Mac issues quickly and expertly. I would recommend him to anyone having Mac issues. —Allison, Boston, MA
This guy knows what he's doing. He's fast, efficient, and a great problem solver. Plus, he's extremely nice! —Karina, Cambridge, MA
My husband and I contacted Mac Doctor because our iMac was not starting up—had funny lines and then a blue screen. Joshua diagnosed a faulty logic board and was able to recover and transfer all of our music and documents to an external hard drive. His rates were reasonable, and he communicated with us throughout the whole process. If we are ever in trouble with our Macs again, we will definitely use Mac Doctor. —Jessica, Jamaica Plain, MA
My hard drive crashed, and my financial data from the past 15 years appeared to be lost (yes, I had backed-up—using MOZY). I was at my wits’ end when Joshua returned my call. He was out of town but offered to look at the files, which I emailed to him. He said he’d put in a half hour, and not charge me if he couldn’t fix them. The next morning, I got the good news. He spent an hour and a half, but he was able to open the files. Needless to say, I was thrilled. He spent another 3 hours at my home, installing more RAM and upgrading software, showing me how to use the new OS, helping me organize my files, setting up a better backup system, and making sure all my data was restored to my computer. He was prompt, pleasant, and endlessly patient. I’m very glad to have found Joshua. —Ellen, Medford, MA
I was having problems with my Mac and found the Mac Doctor through a google search. I emailed him and instantly got a response. He was incredibly helpful, friendly, and was able to fix my computer almost instantly! I would recommend him to anyone, and I would certainly call him again! —Colleen, Quincy, MA
I highly recommend using Mac Doctor’s services. I am not computer savvy so I had him set up my new MacBook, iPod, and install all other necessary programs, which he did in a professional, efficient manner, and everything has run perfectly since. Will definitely go to Josh again for any other computer help I need. —Deborah, Cambridge, MA
Quick, responsive, more than competent, and very personable. I really appreciate all the help and will certainly be using Mac Doctor again soon at some point. Probably to get the most out of my Mac. I will definitely recommend Josh to anyone. Thanks. —Mark, Boston, MA
Joshua did a great job installing a new hard drive and fan in my laptop, extending its useful life and saving me the risk of breaking the whole thing if I tried it myself. I highly recommend him. —Ben, Boston, MA
As a freelancer, it kills me to pay for overhead, but part of being on your own means being your own IT person. After months of dealing with my SLOW Internet connection I finally had it and emailed the Mac Doctor. Joshua helped speed up my Internet connection, answered many questions, and offered suggestions on backing up my data. I felt very confident in his knowledge and professionalism and plan to have him back proactively to help install an external hard drive & software upgrades. I'd rather do PR than IT any day! —Rebecca, Westwood, MA
Josh not only knows Apple computers inside and out, he's knowledgeable about pricing and how to make the best possible deals on upgrades and peripherals. He's helping me outfit my home office with an up-to-the-minute computer system, ever conscious of my business as well as budget needs. —Beth, Danbury, CT
Joshua set up my new IMac. Transition from my old computer went very smoothly. During the process, he answered all my questions clearly and completely (and has continued to do so ever since) and gave me new ideas on how to get more out of my computer. I've been looking for a new computer person, and Joshua is the one. I recommend him strongly. –Palle, Cambridge, MA
I can't recommend this business enough. Joshua is professional, timely, and explains exactly what he is doing to help get your system up and running again. His rates are very reasonable, and his demeanor and can-do attitude ensure that I'll be recommending him to everyone I know who owns a Mac. —Kevin, Somerville, MA
If all of our doctors had Josh's care, competence and communication skills, I'm certain there would be a dramatic drop in malpractice claims. We have used Josh on numerous occasions with great satisfaction. It is a pleasure having him as our Mac doc. –Mort, Lexington, MA
Mac Doctor really came to the rescue for me, replacing a hard drive and doubling up my memory. The work was done fast and in a friendly manner. —Michael, Boston, MA
My Macbook's HD got fried months ago. The Mac store initially said they could not fix it when the problem was small (and data still easily recoverable) and then turned around and told me that they could replace it once it was totally ruined because it was covered on my warranty. They gave me my old HD and suggested a date recovery service that quoted me between $800 and $2200. After reading Mac Doctor reviews I decided to email Joshua and even though I got an auto response saying he would be out of the country until January, he promptly followed up with a personal email. I told him that I preferred to wait the few months until he returned rather than send it to a company with outrageous rates. Joshua did not forget about me. Also he took the HD and kept me updated and was very optimistic through the process. In the end he lived up to all of his claims. If I have any other problems with my Mac I will be sure to call Mac Doctor. – Sadie, Boston, MA
With a new and rapidly expanding business but relatively little understanding of the Web, I felt in the dark on how to tap into the Internet to help promote my growth. Josh was a TREMENDOUS resource for securing a domain name and setting up a website. He also gave great advice on supportive computer equipment and means of acquiring great business cards and brochures. He's like my business's “other employee”... the “Answer Man" for computer and Internet issues. —Derek, Newton, MA
Joshua at Mac Doctor is incredibly knowledgeable, helpful... and quite fast! I've worked with a number of Mac services in the Greater Boston area over the past couple of years but Mac Doctor is without a doubt the best yet. I strongly recommend this service for all your Mac ills! – Uchenna, Cambridge
He returned my call promptly and he gave me advice over the phone at no charge. He's very friendly and I will be doing business with him again. – CK, Boston
Josh did a wonderful job. Quick, friendly, polite, and professional. A real Apple Genius -- don't accept imitations! – Aaron, Brookline
Josh is fabulous. There's nothing he doesn't know about a Mac. Clean, courteous, professional, on time. Highly recommended. —William, Cambridge
I dropped my MacBook in a move for a new job just 2 days before I started. All of my research and work was on my computer but the screen was busted, rendering my computer unusable. I called the Mac Doctor and he guided me through what to do. He suggested where I go to get a new computer (In a new town I did not know where anything was), and then he came to my home and moved everything from my old computer to my new MacBook Pro. Now I am working on a new computer with all of my work accessible. The Mac Doctor was very helpful and I learned even more about Macs. Many thanks to the Mac Doctor. –Chris, Cambridge.
The customer is always right. With a guarantee of patience and stellar service, you need not worry whether you'll be happy or not—you will! Take a look at what others are saying about Mac Doctor.
